Refund Policy

1. Our Commitment

At Shamiequi Books, we are committed to your satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for purchases of the book "Corporate Forensics" and other products.

2. Physical Books

Damaged or Defective Items: If you receive a damaged, defective, or incorrect book, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including any applicable shipping costs, upon verification.

Non-Delivery: If your order has not been delivered within the estimated delivery timeframe and you have not received any communication from us, please contact us. We will investigate and, if appropriate, offer a refund or replacement.

Change of Mind: Due to the nature of physical book sales, we generally do not offer refunds for change of mind or buyer's remorse once the order has been dispatched. Exceptions may be considered on a case-by-case basis before shipping.

3. Digital Products (eBooks)

For digital products such as eBooks, refunds may be considered within 7 days of purchase if:

• The file is corrupted or cannot be accessed
• You received the wrong product
• Duplicate charges occurred due to a technical error

We reserve the right to decline refunds for digital products once the download link has been provided and accessed, as digital content cannot be "returned."

4. How to Request a Refund

To request a refund:

1. Contact us using the same email or phone number you used when placing the order
2. Include your order details (name, order date, and a brief description of the issue)
3. For damaged items, provide photos if possible to help us process your request quickly

We will respond within 3–5 business days and will inform you of the next steps.

5. Refund Processing

Approved refunds will be processed within 7–14 business days. The refund will be credited to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Replacements

In cases of damage or defect, we may offer a replacement instead of a refund. If you prefer a refund over a replacement, please let us know when you contact us.

7. Exclusions

We do not offer refunds in the following situations:

• Change of mind after receiving the product
• Damage caused by misuse or improper handling after delivery
• Requests made after the specified timeframes (e.g., beyond 7 days for damaged items)
• Digital products that have been successfully downloaded and accessed

8. Contact Us

For refund requests or questions about this policy, please contact us through the contact details provided during order confirmation or via the contact form on our website.